Terms & Policies
Thank you for shopping with Shingar Emporium. By placing an order through our website, you agree to the policies outlined below. Please review all product details, sizing information, and policies carefully before completing your purchase.
Returns & Exchanges
Due to the special-occasion nature of our clothing, jewelry, and accessories, all sales are final unless otherwise stated on the product page.
We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
Please carefully review product descriptions, measurements, colors, and sizing before placing your order. If you have questions about an item before purchasing, please contact us and we will be happy to assist you.
This policy does not limit any rights you may have under applicable law.
Damaged or Incorrect Items
We carefully inspect merchandise before shipping. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the item
- Photos of the packaging
- A description of the issue
Please do not wear, alter, wash, or remove tags from an item for which you are reporting a problem.
After reviewing your claim, we will provide an appropriate resolution where applicable.
Colors & Product Appearance
We make every effort to display our products as accurately as possible. However, colors may appear slightly different depending on lighting, photography, screen settings, and the device being used.
Because many of our products feature embroidery, beadwork, stones, handwork, or other decorative details, minor variations may occur and are not necessarily considered defects.
Sizing
Sizing may vary between styles, designers, and manufacturers. Customers are responsible for reviewing the measurements and sizing information provided before ordering.
If you are unsure about sizing, please contact us before placing your order.
Alterations
Unless specifically stated otherwise, alterations are not included with online purchases.
Items that have been altered, tailored, worn, washed, or otherwise modified are not eligible for a return, exchange, or damage claim except where required by law.
Shipping
Orders are processed and shipped as quickly as possible. Processing and delivery estimates shown on our website are estimates and are not guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delays caused by the carrier, severe weather, holidays, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Lost or Stolen Packages
If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping carrier and notify Shingar Emporium as soon as possible.
We will make reasonable efforts to assist with locating the shipment or filing a carrier claim when appropriate. Replacement or refund eligibility will depend on the circumstances and applicable carrier policies.
Order Changes & Cancellations
Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after checkout.
Please contact us as soon as possible if you need assistance with an order.
Pricing & Availability
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to correct pricing errors, product descriptions, or inventory errors. If an item becomes unavailable after an order is placed, we may cancel the affected item and issue a refund for the amount paid for that item.
Jewelry & Accessories
Jewelry, bangles, and other delicate accessories should be handled carefully. Normal wear, discoloration caused by perfumes, chemicals, moisture, improper storage, or accidental damage is not considered a manufacturing defect.
Promotions & Discount Codes
Promotional offers and discount codes are subject to their stated terms and expiration dates. Unless otherwise stated, promotions cannot be combined or applied to previous purchases.
Fraud Prevention
We reserve the right to cancel or hold an order when additional verification is reasonably necessary to protect against suspected fraud or unauthorized transactions.
Website Content
Product photographs, graphics, logos, designs, written content, and other original materials appearing on the Shingar Emporium website may not be copied or commercially reproduced without permission, except as permitted by applicable law.
Contact Us
If you have questions about an order, product, sizing, shipping, or these policies, please contact Shingar Emporium through the contact information provided on our website.
By completing a purchase through our website, you acknowledge that you have had an opportunity to review these policies before checkout.